Return & Refund Policy

Last updated: 16/06/2026

At PhoneClubCy, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible products under the conditions outlined below.

1. Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days from the date they receive their order, without providing any reason.

To exercise this right, you must notify us by email at returns@phoneclub.cy before the 14-day period expires.

2. Return Conditions

To be eligible for a return:

• The item must be returned within 14 days of notifying us.
• The item must be unused and in its original condition.
• The item must be returned in its original packaging, including all accessories, manuals, and documentation.
• Proof of purchase must be provided.

We reserve the right to reduce the refund amount if the product shows signs of use beyond what is necessary to inspect its nature, characteristics, and functionality.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or defective:

• Products that have been used or damaged by the customer.
• Customized or personalized products.
• Sealed products that are not suitable for return due to health or hygiene reasons if opened after delivery.
• Gift cards.
• Digital products or downloadable content.
  

  Smartphones, tablets, or electronic devices that have been activated (setup/turned on) or if the manufacturer's security seal has been broken.

4. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, contact us at support@phoneclub.cy within 48 hours of delivery.

We may request photographs of the product and packaging to assist with the claim process.

In such cases, we will offer:

• A replacement product,
• A repair (where applicable), or
• A full refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 14 days using the original payment method.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Return Shipping Costs

Unless the item is defective, damaged, or supplied incorrectly, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

PhoneClubCy
Email: support@phoneclub.cy
Phone: +357 97432433
Address: ANEXARTISIAS 93, 3040, Limassol, Cyprus